Emergency Broadband Benefit Program

CCG is proud to announce our participation in the FCC’s Emergency Broadband Benefit program. This program helps households struggling to pay their Internet bills during the COVID-19 pandemic.

Emergency Broadband Benefit discount

Eligible households may receive a discount of up to $50 per month towards their broadband service. This discount will be applied directly to CCG customer bills.

Program eligibility

A household is eligible to participate in the program if one member of the household meets at least one of these criteria:

  • Experienced a substantial loss of income since February 29, 2020 and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers
  • Received a Federal Pell Grant during the current award year
  • Receives benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision, or did so in the 2019-2020 school year
  • Qualifies for the FCC’s Lifeline program

How to apply

  1. If you are not already a CCG customer, check if service is available at your address and sign up for residential services using our online form.
  2. Apply online for the program and verify your eligibility with the FCC by visiting GetEmergencyBroadband.org
  3. Once your household’s eligibility has been verified by the FCC, email your contact information (Name, email, phone number) to sales@ccgfiber.com and let us know that you have qualified for the EBB program. We will contact you to verify your EBB application and then your discount will be automatically applied to your bill.

How long does the discount last?

The EBB program is a limited benefit that will expire when the available appropriated funds are exhausted or six months after the Secretary of Health and Human Services declares an end to the COVID-19 health emergency.

What happens to my service when the program ends?

The FCC requires that households participating in the EBB program opt-in to automatically continue their service after the program ends. CCG will offer you an opt-in form as part of the EBB verification process.

When the program ends, customers that have opted-in will be charged the standard monthly rate for data services from CCG. Program participants that have not opted-in for continuing service will have their service disconnected when the program ends.

These rules apply to all EBB participants, including customers that received service from CCG before the EBB program began.

Questions and More Information

CCG is ready to help you with questions that you may have about the Emergency Broadband Program.

Please call CCG at 888-724-5125, a number created specifically for EBB questions. Or send us an email at sales@ccgfiber.com with your EBB questions.

For more FCC information about the program, visit the FCC’s Emergency Broadband Benefit program page.